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When the discriminant $b^2 - 4ac$ is negative, the square root term in the quadratic formula becomes imaginary. This results in complex characteristic roots $r_1$ and $r_2$.

Conditions: The coefficients $a, b, c$ are real.; The discriminant $b^2 - 4ac < 0$.

When the discriminant $b^2 - 4ac$ is negative, the square root term in the quadratic formula becomes imaginary. This results in complex characteristic roots $r_1$ and $r_2$.

Conditions: The coefficients $a, b, c$ are real.; The discriminant $b^2 - 4ac < 0$.